Terms of service

August 2025

Important Information

  1. By completing the creation of an Airtime account you agree to these terms which will bind you. 
  2. If you do not agree to these terms, you must exit and should not proceed with the use of this application.
  3. Please understand that if, at any time, you refuse to accept these Terms, you will not be able to use the Application(s) or any associated Services.
  4. By agreeing to these Terms, you are confirming that you are at least 18 years of age. If you are not 18 years of age or over, you must not use our Application.
  5. Users located in the Republic of Ireland: We do not accept users with phone numbers from outside the Republic of Ireland, and we are not liable to or for any losses experienced by any person or business that is outside the Republic of Ireland. You will be unable to register for the Application if you are unable to provide a valid Republic of Ireland phone number or email address. We do not accept phone numbers which are not mobile phone numbers.
  6. Users located outside the Republic of Ireland: If you live outside the Republic of Ireland, please email us at support@airtimerewards.com to find out whether we can provide our Application and Services in the country you live in. If we can, different terms and conditions will apply to your use of the Application and our Services.
  7. We reserve the right to make certain charges in respect of your use of the Services, Airtime Programme, and the Platform. For further details, see the “payment” details below. 
  8. The ways in which you can use the Applications may also be controlled by the Apple Appstore and/or GooglePlay rules and policies. For details,  Apple Terms and Google Play Terms. These rules and policies will apply instead of these terms where there are differences between the two.
  9. We use some phrases in this agreement and the associated terms that have set meanings. Where we do this, the phrase will appear in bold the first time we use it, or we will tell you where the meaning of that phrase can be found the first time it is used in these terms and the first letter of the phrase will be capitalised every other time it is used. Most phrases with set meanings can be found in the interpretation section below.
  10. These Terms create a contract upon which we intend to rely. They contain important information including limitations and exclusions on our liability. If you have any questions about the Terms or what they mean, please contact us before you accept them or speak to your local consumer advice centre or your legal advisor.

Information about us

We operate the Airtime Application and associated Services. We are Airtime Rewards Limited, a limited company registered in England and Wales under company number 08731821 and with our registered office at 5th Floor, Queens House, Queen St, Manchester M2 5HT (“we, “our” or “us”). Our main trading address is at 5th Floor, Queens House, Queen St, Manchester M2 5HT.

You can contact us using email address support@airtimerewards.com at any time. 

Your privacy is of utmost importance to us. You should read our privacy policy (https://airtime.app/ie/legal/privacy) to understand how we collect, use and share information about you.

Interpretations

Airtime Account has the meaning set out in the “Registration” paragraph below.

Airtime Application means the application operated by us from time to time through which with the Airtime Programme is made available.

Airtime Programme means the rewards programme operated by us, as set out in these Terms and as described in the Airtime Application.

Airtime Rewards means the Rewards (i) accumulated by you and (ii) which may be redeemed by you, in each case (i) and (ii) in accordance with these Terms.

Application may either be Airtime Application, and associated Network Provider applications delivered by us or both, collectively referred to as “App”, “Application” and/or “Application(s)

Bank account” includes bank accounts and payment service provider accounts.

Merchant means any online or in-store retailer provider who we are working in partnership with from time to time to provide you with the Services. 

Network Provider means mobile phone operators approved by us from time to time in respect of the Airtime Programme. These will be displayed in full detail on our Application at the My Network screen.

Platform means the Airtime Application.

Push Notification has the meaning set out in the “Messaging and Push Notifications” heading below.

Rewards means pre-paid credit, package bundles, monthly credit to offset against or apply towards your mobile phone bill, cash rewards, other purchase through your Network Provider and/or retailer gift vouchers as available pursuant to the Airtime Programme.

Service(s) means the Platform and websites through which the Airtime Programme and the content we provide to you are provided from time-to-time. 

You will be referred to in these Terms as you or your.

In these terms, if we use the words ‘including’, ‘include’, ‘in particular’, ‘for example’ or any similar expression, we are giving examples, and those words shall not limit the sense of the words, description, definition, phrase or term that follows those words.

What we do in a nutshell

We operate the Platform in accordance with these Terms which allows you to easily join, set up, manage and collect loyalty rewards (this is broken down into Rewards and the collection of Rewards leads you to be able to obtain spendable Rewards known as Airtime Rewards/) in several different ways, namely:

  • redeem as simple pre-paid credit, package bundles, and/or monthly credit to offset against or apply towards your mobile phone bill (whether pre-paid or monthly) (in each case, your Network Provider must be a supported network on our Platform; or
  • At our sole discretion, cash rewards or retailer gift vouchers, or other purchase through your Network Provider, which can be offered in place of credit to offset your mobile phone bill.

How does it work?

You are able to collect Rewards in accordance with these Terms simply by: 

  1. linking your applicable debit or credit card(s) or bank account(s) to the Application including authorising access through open banking and spending in participating Merchant stores,
  2. accessing offers which the Merchants publish to the Application, and/or 
  3. providing evidence to us that you have made a valid purchase of a promotion shared by the Merchant via the Application.

Support for the app and how to tell us about problems

Support. If you want to learn more about the Applications or the Service or have any problems using them, please take a look at our support resources at https://airtime.app/ie/contact

Contacting us (including with complaints). If you wish to contact us about the Application(s) or the Services for any other reason, please email our member experience team at support@airtimerewards.com

How we will communicate with you. If we have to contact you, we will do so by email or by SMS using the contact details you have provided to us.

Registration

To use the Applications, you must create an account with us and in order to access all the features of the Platform: 

  1. You must firstly register with us and set up an account with a valid phone number and pin code or email address and password (an Airtime Account),
  2. To create an Airtime Account, you must 18 years old or over. By accepting these terms, you are confirming that you are 18 years old or over. 
  3. When you register using your mobile phone number you will be sent a unique pin code. You agree not to disclose your pin code to anyone else and that you will be solely responsible for any activities or actions taken under your Airtime Account, whether or not authorised by you. Please notify us immediately of any unauthorised use of your Airtime Account by emailing us at support@airtimerewards.com. We are not liable for any loss or damage from your failure to comply with these requirements. You agree that the information you provide to us will be true, accurate, and complete in all respects. 

By creating an Airtime Account, you consent to the use of: (i) electronic means to accept these Terms and to provide you with any notices given pursuant to the Terms; and (ii) electronic records to store information related to the Terms or your use of the Services. Alternatively, you may register and connect to the Platform and create an Airtime Account using authorisations via a third-party service (for example via your Facebook login) and in doing so: (a) you give us permission to access and use your information from that third-party service and to store your log-in token for that service as set out in our privacy policy (https://airtime.app/ie/legal/privacy) (b) you acknowledge and agree that you will be solely responsible for the security of that third-party login information and agree that we will not be liable for any action taken in accordance with your Airtime Account as a result of a breach of security of such third-party.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites, apps, products or services which are not provided by us. Such independent sites, apps, products and services are not under our control, and we are not responsible for and have not checked and approved their content, their privacy policies, goods or services (if any). 

You will need to make your own independent judgement about whether to use any such independent sites, apps, products and services including whether to buy any products or services offered by them.

License

In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive, personal licence to use the Application and Services on the supported devices (Devices and each a Device) for your personal and non-commercial use, and subject to these Terms and the Appstore Rules or GooglePlay Rules.

We reserve all other rights. You may download one copy of the Application onto your Device and access, view, use and display the Platform on the Device for your personal, non-commercial purposes only. Except as expressly set out in these Terms or as permitted by any local law, you agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the Application(s) or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the Application(s) or Services, except as part of the normal use of the Application(s)or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the Application(s) or Services nor permit the Applications(s) or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Application(s) and the Services on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • is not used to create any software that is substantially similar in its expression to the Application(s);
  • is kept secure; and
  • is used only for the Permitted Objective;
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must: 

  • not use the Application(s) or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Application(s) or any Service;
  • not use the Application(s) or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the Application(s) and the Services throughout the world belong to us and the rights in the Application(s) and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Application(s) or the Services other than the right to use them in accordance with these terms.

Further applicable terms when Application downloaded from iTunes

The following terms also apply where you acquire our Application from the iTunes Store (iTunes-Sourced Software):

  • You acknowledge and agree that our Terms are solely between you and us and not Apple Inc (Apple) and that Apple has no responsibility for the iTunes-Sourced Software or content whatsoever
  • Your use of the iTunes Software must comply with the Apple app store Terms of Service
  • You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iTunes-Sourced Software
  • In the event of any failure of the iTunes-Sourced Software to conform to any applicable warranty, you may notify Apple, and Apple will (if applicable) refund the purchase price for the iTunes-Sourced Software to you (to the maximum extent permitted by applicable law). Apple will have no other obligation or liability whatsoever with respect to the iTunes-Sourced Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and any law applicable to AR as the provider of the iTunes-Sourced Software.
  • You acknowledge that Apple is not responsible for addressing any claims you or any third party have relating to the iTunes-Sourced Software or your possession and/or use of the iTunes-Sourced Software, and all such claims are governed solely by these Terms and any law applicable to AR.
  • You acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms and have the right to rely on these Terms as it relates to your licence of the iTunes-Sourced Software.
  • You agree that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and you are not listed on any U.S. Government list of prohibited or restricted parties.

Further applicable terms when Application downloaded from GooglePlay

The following terms also apply where you acquire our Application from the GooglePlay Store (GooglePlay-Sourced Software):

  • You acknowledge and agree that our Terms are solely between you and us and not Google Inc (Google) and that Google has no responsibility for the GooglePlay-Sourced Software or content whatsoever
  • Your use of the GooglePlay-Sourced Software must comply with the Google Play app store Terms of Service
  • You acknowledge that Google has no obligation whatsoever to furnish any maintenance and support services with respect to the GooglePlay-Sourced Software
  • In the event of any failure of the GooglePlay-Sourced Software to conform to any applicable warranty, you may notify Google, and Google will (if applicable) refund the purchase price for the GooglePlay-Sourced Software to you (to the maximum extent permitted by applicable law). Google will have no other obligation or liability whatsoever with respect to the GooglePlay-Sourced Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and any law applicable to us as the provider of the GooglePlay-Sourced Software.
  • You acknowledge that Google is not responsible for addressing any claims you or any third party have relating to the GooglePlay-Sourced Software or your possession and/or use of the GooglePlay-Sourced Software and all such claims are governed solely by these Terms and any law applicable to us.
  • You acknowledge and agree that Google and Google’s subsidiaries are third party beneficiaries of these Terms and have the right to rely on these Terms as it relates to your licence of the GooglePlay-Sourced Software.
  • You agree that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and you are not listed on any U.S. Government list of prohibited or restricted parties.

Messaging and Push Notifications

As part of the Services we provide, you may receive push notifications, local client notifications, text messages, pictures messages, alerts, emails, advertisements, promotions or other types of messages directly sent to you outside or inside the Application (“Push Notifications”). You have control over the Push Notification settings and can opt in or out of these Push Notifications through the Services or through your Devices’ operating system (with the possible exception of infrequent, important service announcements and administrative messages). Please be aware that messaging fees may apply depending on the plan you have with your Network Provider.

For calls or text messages to the phone number you provide, by agreeing to these Terms you authorise us to send texts or calls to your phone. We have no intention of ever spamming you with unwanted messages and, as noted above, you are not required to provide this consent as a condition to using the Services and may opt out.

For notifications to other Devices, by agreeing to these Terms you authorise us to send such notifications to the specific Device. Again, we have no intention of ever spamming you with unwanted notifications and, again, you are not required to provide this consent as a condition to using the Services and may opt out.

We may offer you the opportunity to invite your friends or contacts to download the Application and enjoy the Services. If you click to invite one or more of your friends or contacts using text messaging (SMS), Facebook or Twitter we may suggest content for the message/status/tweet/post. You can edit that suggested content, and if you choose to send such message/status/tweet/post, those messages will be sent from the applicable functionality on your Device, and we will not be responsible for any problems associated with the functionality of sharing such content from your Device. If you do choose to send such invitations, you represent to us that the recipients of such invitations have consented to receive such messages from you, and that those recipients do not consider such messages unwanted or unsolicited. In addition, you confirm that all content included on such messages and notifications will comply with these Terms, you confirm all images, sounds, text or other information you submit, or share will meet the terms detailed in the Rules of Acceptable Use and User Content (as set out below).

We, the Merchants and the Network Providers may provide advertising or promotions to you through the Application by text message, Push Notifications, emails or by other means. These advertisements and promotions may be based on your User Content or other information available to us through the Application and associated Services. When delivering advertising or promotions we will only use information that identifies you in accordance with these Terms and the terms of our privacy policy https://airtime.app/ie/legal/privacy.

Earning Rewards

Once you use the Services through the Application, you will have the ability to earn Rewards in a variety of ways (as indicated in the Application). Please check your Airtime Account regularly to ensure that the Rewards have been properly credited. If you spot any issues, please contact us. 

Until the Rewards are redeemed, they have no cash equivalent or monetary value. 

You may not combine or transfer Rewards with other persons and any trading of Rewards (including but not limited to selling for money and/or other goods and/or other services) via any method will result in your (and any other User included) disqualification from the Platform and expiration of all Rewards in your (and their) Airtime Account. You may only apply an Airtime Reward to another person’s mobile phone/Network Provider in accordance with these Terms, and again, any trading and or transfers of Rewards not completed in accordance with these Terms, and/or for any commercial (or other) benefit to you (including but not limited to selling for money and/or other goods and/or other services) via any method will result in your (and any other User included) disqualification from the Platform and expiration of all Rewards and/or Airtime Rewards in your (and their) Airtime Account.

We reserve the right to change, add or remove the methods by which users can earn Rewards and earn and redeem Airtime Rewards, for any reason and without notice to you, at our sole discretion and at any time.

If you believe that Rewards were not properly accrued to your Airtime Account, please notify us by using the “Contact Us” form on our website/Application within 30 days of when you think the error occurred. Please allow 30 days for any claims to be researched and corrected as needed. Our determination will be final. Unfortunately, we cannot guarantee that Rewards you believe should have been accrued can be credited to you later, if we cannot determine the action you took on the Application or at a participating Merchant’s store or website (including social media sites). Among other reasons, technical problems with a scanning system or verification of transaction information may result in your action not being detected or verified accurately by the Application. While we try to prevent that from happening, neither we nor our affiliates and/or business partners can be held liable for your inability to accrue Rewards in such an event.

Our responsibility for loss or damage suffered by you

This section contains important legal provisions – please read them carefully before you accept these terms – if you are unsure or if anything is unclear, please speak to us before you accept these terms. Alternatively please speak to your local consumer advice centre or your legal advisor.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We do not accept any responsibility or liability for any loss or damage you may incur:

  • resulting from any transaction via our website or Application(s) with any retailer – purchasers from retailers are transactions between you and the relevant retailer. We are not the seller of the relevant goods or services;
  • in connection with the accuracy or content of any reviews of products or services displayed on our Site or on any other website that you may access via our Site;
  • arising from an inability to access our site, from any use of the site or from reliance on the data transmitted using the Site where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet.

In the event we do not receive the expected Rewards for a transaction from a Merchant for whatever reason, we will not be liable to pay the relevant Rewards to you. We and the Card networks and issuers and any applicable open banking provider or payment service provider, are not in any way liable for your use of the Card at a participating Merchant or elsewhere, any issues you might have with the participating Merchant or the Card issuer, Card network, or any applicable open banking provider or payment service provider or any returns or attempted returns at the participating Merchant. Unfortunately, we and the Card networks and issuers and any applicable open banking provider or payment service provider cannot be liable for any errors or omissions in awarding the Rewards for a number of reasons, including because we cannot control the accuracy of the information we may receive from a participating Merchant.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. 

Where it is found that we are liable for foreseeable loss or damage: 

  1. our maximum liability to you for foreseeable loss and damage arising out of or in connection with a cyber incident, a security breach or a data protection breach (including a confidentiality breach relating to personal data, bank account details and payment card details) shall be limited to a fair and reasonable portion of the sums paid out by the insurers under our applicable cyber insurance policy in respect of loss and damage suffered by service users in relation to the relevant incident. In such circumstances, the coverage limits of our cyber insurance policy will apply in total across all claims and claimants in the relevant policy period. As at the date of these terms, we have cyber insurance which provides cover for a maximum of £5,000,000 (five million pounds) for the relevant policy period; and 
  2. for all other loss or damage that does not relate to the matters described in point (i) above, our maximum liability to you for loss or damage occurring in any Contract Year shall not exceed the greater of: a.) the total value of any Rewards you received during the relevant Contract Year; and b.) £100 (one hundred pounds).

In this clause, “Contract Year” means a 12 month period starting on the date you accept these Terms, or any anniversary of it. If loss or damage occurs in more than 1 Contract Year in respect of the same facts or circumstances, our liability will not exceed the single highest annual cap for those Contract Years. 

Important:

(A) the limit in clause (i) above applies to all claims, costs, compensation, penalties and damages collectively over the policy period and will not be interpreted as a per-customer or per-claim limit; and 

(B) you may only claim under paragraph (i) above for claims relating to or arising from the matters referred to in that paragraph – you can not also claim under the cap on liability described in paragraph (ii) for matters relating to or arising from the matters referred to in paragraph (i) above. 

The above limitations on our liability may mean that our liability to you will be limited and you may not be able to recover more than the sums set out above even if your losses or claims exceed those values. If you have any questions about  these limitation clauses or your legal rights, please speak to your local consumer advice centre or your legal advisor.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation – any such compensation will be limited as described above. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App and the Services are for domestic and private (i.e. non-business) use only. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss or damage related to that commercial, business or resale use, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.. 

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

You can make a Rewards claim using the mobile app.

Rewards When You Shop

The Airtime Programme lets you associate one or more of your credit or debit cards issued from certain card networks, stores or card issuers or your bank account through an open banking provider (each, a “Card”) with your Airtime Account using the Application, so you can be eligible to receive Rewards when you use that Card at a participating Merchant for certain qualifying purchases (“Card Rewards”). If you choose to associate a Card with your Airtime Account, we will direct you to a secure site operated by us or, where applicable, the relevant open banking provider where you will be required to provide your Card information and agree that certain transaction information from your associated Card can be shared with us as well as other Card network or Card issuer or any applicable open banking provider’s specific terms and conditions, as applicable. We are responsible for the security of processing and transmitting your cardholder data in line with the Payment Card Industry Data Security Standard (“PCI-DSS”) when you associate one or more of your credit or debit cards on your Airtime Account. We will use the information provided by a Card network or Card issuer or any applicable open banking provider solely to enable your participation in the Airtime Programme by enabling redemption of offers from participating Merchants, sharing return information with participating Merchants to enable us to validate offer eligibility, award and/or accrue Rewards and provide aggregated and anonymised reporting to the applicable participating Merchants, and for no other purpose. We, and each Card network or Card issuer  will not be responsible for any errors or mistakes associated with a secure site operated by an open banking provider and we will only store your card number or (if you are using an open banking provider) your relevant bank account transaction data in accordance with these Terms and for the sole purpose of continued ability to participate in the Airtime Programme. The Card network or Card issuer or any applicable open banking provider will register your Card on our behalf and will provide a non-Card number identifier to us that relates to your associated Card. Card networks and Card issuers’ only role in the Airtime Programme is to provide data from your associated Card to enable your participation in the Airtime Programme. Once you have associated a Card with the Airtime Programme, you may remove the association at any time through the Application, however the Card network or Card issuer or any applicable open banking provider may still continue to deliver to us information about your returns at participating Merchants for a limited period of time after the association has been removed to use solely for the above purposes. You may only associate a Card with your Airtime Account if you are a registered user of the Application who also has a valid Irish phone number associated with your Airtime Account. Card Rewards may not be used until a certain time period (for example, for statutory and other return policies associated with that participating Merchant) has expired. Typically, this is between 30 and 45 days (or other statutory or other limits or expiries placed on the specific goods or services from time to time). If you make a return, the transaction is invalidated, disputed, or does not settle for any reason, then some or all pending Rewards will be removed from your Airtime Account, as determined and at our sole discretion. If you make a return for cash, store credit or credit to a different credit or debit card or bank account, we may still need to take away some or all of your pending Rewards accordingly. 

When you register a payment card, or any bank account via open banking, in connection with transaction monitoring, you authorise us to collect, process and share with our partners, including Visa, MasterCard, open banking solution providers, your bank account operator and other necessary payment service providers (“Payment Service Providers”) your payment card information or bank account transaction information. We may not be able to provide our Services to you if you do not give your consent to such use of your personal data at the time of registration. 

You authorise the Payment Service Providers relevant to you to monitor transactions on your Card(s) to identify qualifying purchases in order to determine whether you have qualified for or earned an offer linked to your payment card, or any applicable bank account via open banking and for such Payment Service Providers to share such transaction details with us to enable your Card-linked offer(s) and target offers that may be of interest to you. 

You may opt-out of transaction monitoring on the Card(s) you have registered at any time by removing your payment card or any applicable open banking permissions from your account. You can do this via the wallet section of the Airtime Application.

Information about Mastercard’s privacy practices is available in Mastercard’s loyalty privacy notice.

Rewards can’t be earned on transactions made through:

  1. Apple Pay, Android Pay and Samsung Pay (unless bearing the payment symbol within the retailer detail screen)
  2. Wallet providers including PayPal and YoYo Wallet
  3. Retailer store cards
  4. Cards not bearing the Visa or MasterCard/Maestro symbols 
  5. Bank accounts that do not permit open banking.

Redeeming Airtime Rewards

You may only redeem Airtime Rewards listed in the Rewards section of the Application. You can select any credit package or bundle package available at that time for which you have accumulated sufficient balance for redemption. To redeem, click the selected item and follow instructions provided to claim the Airtime Reward. For some Airtime Rewards all you need to do is select the applicable package to apply it to your Airtime Account, which in turn will then be seen as a credit on your mobile phone bill (you will see Airtime Rewards Limited or AR as the provider of a credit on your phone bill) with your applicable Network Provider (depending on the actual date of redemption this may be seen as being redeemed against your current month’s bill or the following months bill). Other Airtime Rewards (for example where such Airtime Reward is to be applied as a pre-pay top-up) you will receive an SMS with specific details on how to claim (with applicable instructions and time limits imposed). PAYG vouchers are only valid for 90 days from date of issue. For each pre-pay top-up Airtime Reward you will be given a unique code which is issued by the applicable Network Provider to us, and once you have applied the sufficient number of Rewards to claim the specific Airtime Reward (listed in the Rewards section of the Application), we will provide you with the unique code and we are not responsible or liable for its value or the process as the Network Provider is in the position to supply and accept the unique codes. The application of an Airtime Reward is carried out directly by us. We apply the Airtime Reward with the specific Network Provider selected, which in usual circumstances should be completed within 24 hours, however, we shall not be liable for any delay in such completion as (and as detailed previously in these Terms), technology can present faults, issues and delays. You can access your unique code and the redemption process in the 'Transactions' section of the Application. 

Any communication which is detailed as being necessary to being sent to or applied to a particular phone number will be to the phone number provided. 

You are responsible for maintaining the accuracy of your contact information in your Airtime Account. 

We may modify the list of Rewards periodically and reserve the right to modify the values and number of Rewards required for redemption of the Airtime Rewards at any time for any reason. We are the supplier of the Airtime Rewards, and any issue which you may have with your Airtime Rewards or the redemption process should be made in the first instance to us at support@airtimerewards.com. We will not however be responsible for the actions of the Network Providers in their administration and/or acceptance of the (unique codes).

Subject to reaching the applicable level, Rewards can be used as soon as they are reflected as complete in your Airtime Account balance and then may be accrued over time for later use prior to expiration, or termination of the Platform. Some Airtime Rewards may require additional time before they can be fulfilled. Rewards are not your property and have no cash value whatsoever and may only be redeemed through the Airtime Rewards offered on the Platform as set out on these Terms. Rewards earned are not your property and cannot be sold, transferred, or assigned. Rewards may be revoked at any time by us in accordance with these Terms. All redemptions of Rewards for Airtime Rewards are final. Once you have applied a particular Airtime Reward in accordance with these Terms (and always in accordance with applicable laws) you shall not be able to claim any refund, exchange and other issues regarding the redeemed Airtime Reward. Restrictions may apply to certain Airtime Rewards. 

Merchants and Network Providers participating on the Application are subject to change at any time. You are responsible for the payment of any applicable taxes that may result from Airtime Rewards received as part of the Platform.

All Airtime Rewards are provided “as is” without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Redeeming Rewards as gift cards or alternative services

You may only redeem Rewards listed in the Rewards section of the Application. You can select any monetary amount available at that time for which you have accumulated sufficient balance for redemption. To redeem, click the selected item and follow instructions provided to claim the reward. Once you have chosen the reward and it has been issued there is no way of reversing the transaction.

Rewards redeemed as gift cards or alternative services will be issued in real time and sent to the email address we hold on file.

Network providers

We are proud to offer an impressive number of Network Providers who are supported on our Platform, and these will be displayed in full detail on our Application at the My Network screen.

You will only be able to use the Application and associated Services if your Network Provider is supported on our Platform. We will check this on registration (as per below) and each time you use the Application, and we will not be liable in any way if the event that your Network Provider is not supported on our Application at registration.

When you register your Airtime Account, we will attempt to validate your mobile number and Network Provider using all the applicable information available to us and collected in accordance with these Terms (including in this case, information provided from your SIM card and/or directly from your Network Provider). In order to deliver the best possible service, we continue to monitor and verify such information in order to determine and assess whether your Network Provider is still supported.

Change of Network Provider: the collection of Rewards is personal to you and is done so with a valid Republic of Ireland phone number. We do however recognise that you may from time to time wish to change Network Provider and enable redemption of Rewards for Airtime Rewards with your new Network Provider. We do allow you to change your Network Provider via our Application provided that such Network Provider is supported on our Platform. If your Network Provider is supported on our Platform, you will be able to apply such Rewards which you have already earned against your new Network Provider once you have confirmed the new Network Provider on our Application in the Supported Networks area. If your new Network Provider is not supported on our Platform, then you will be unable to use the Application and associated Services in accordance with these Terms. We accept no responsibility for any choice which you make in choosing a Network Provider, and we accept no responsibility for any losses which you may experience as a result of changing Network Providers. You may be able, in the event of you choosing an unsupported Network Provider, to apply your Airtime Rewards to another person in accordance with these Terms.

We have agreements with all our supported Network Providers (as listed in the Supported Networks area of the Application) to apply credits to your Airtime Account. These credits are subject to daily and monthly limits, and you are not able to breach these limits imposed on you either by us or via us by the Network Provider. The Application will enforce the limits when you come to redeem an Airtime Reward.

Some Network Providers may not support certain Merchants and/or other offers and promotions (which could include by reason of conflict with other commercial arrangements in place) and we will not be liable for the unavailability of the Reward-earning opportunities.

Application or Airtime Rewards to another person

You can choose to gift your hard-earned Airtime Rewards to any person you choose if their particular mobile phone number (and therefore their Network Provider) is supported by us and detailed on our Platform (within the Supported Networks area). You can do this by simply selecting a contact from your phone book (from the phone number registered with your Airtime Account) when the Airtime Reward redemption process is undertaken. You are responsible for making sure you have permission from the proposed recipient to gift your Airtime Rewards to them.

We issue the Airtime Reward, in accordance with these Terms, to the receiving person based on their mobile phone number and the credit to their mobile phone bill is completed based on the ownership of the mobile phone number entered in the Airtime Reward redemption process. The receiving person is notified of the issuance of the Airtime Rewards via SMS, and they do not need to accept the Airtime Reward for it to be issued. The application of Airtime Rewards to any one particular mobile number is subject to the applicable limits imposed by the particular Network Provider as detailed above in these Terms.

Payment

The use of the Services and the Application is currently made available to users free of charge; however, while it is not currently intended, we reserve the right to charge a fee for using the Application and associated Services at any time. If we begin charging a fee for your continued access to the Application and associated Services, we will aim to give you at least 14 days prior notice so you can opt out of the Services and uninstall the Application.

If you choose to opt out of the Services, we may expire any or all Rewards in your Airtime Account after the prior notice period. We may, at any time, and in any event not more than once per year, debit €2.50 from your Airtime Account for account and other administration purposes, and we will not be liable to you for this loss of Rewards because of our right in accordance with these Terms.

Rules of acceptable use

In addition to the other requirements within these Terms, this section describes specific rules that apply to your use of the Application and the associated Services (“Rules of Acceptable Use”).

You must:

  • not use the Applications(s) or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Applications(s), any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the Applications(s) or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Applications(s) or any Service;
  • not use the Applications(s) or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

When using the Application and associated Services you must not:

  • circumvent, disable or otherwise interfere with any security related features of the Application or Services that prevent or restrict use or copying of the content accessible via the Platform;
  • use the Platform for any commercial purpose;
  • use the Application or any Services if we have suspended or banned you from using it;
  • create more than one Airtime Account on the Application (however, you may connect all your social networks’ accounts, that we support, to your Airtime Account on the Application), give any false or misleading information in your Airtime Account details, impersonate any other person, misrepresent your identity, or falsely give the impression that your User Content comes from someone else;
  • modify, interfere, intercept, disrupt or hack the Application or Services, misuse the Application or Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which would harm the Application or any of the Services or any user of the Application or Service’s own equipment, send any junk, spam or repetitive messages, collect any data from the Application and Services other than in accordance with these Terms, or engage in any illegal or unlawful conduct;
  • misuse the Application or Services to increase the number of Rewards or Airtime Rewards you have (or any other user has) obtained or otherwise seek to alter your (or any other user’s) eligibility for any such Rewards or Airtime Rewards or unfairly or unlawfully interfere with, distort, undermine or manipulate the Rewards, ultimately leading to the collection and application of the Rewards (Rewards When You Shop, Rewards When You Scan, Rewards When You Share or other) or Airtime Rewards system;
  • submit or contribute any User Content (including comments and descriptions) that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue or offensive;
  • submit or contribute any User Content without the permission of the content owner or otherwise infringe the copyright, trademark or other rights of third parties or submit or contribute any information or commentary about another person without that person’s permission.

Failure to comply with these Rules of Acceptable Use constitutes a serious breach of this Agreement/these Terms, and may result in us, the Merchants and/or the Network Providers taking all or any of the following actions (with or without notice):

  • the expiration of any Rewards and/or Airtime Rewards awarded to you;
  • immediate, temporary or permanent withdrawal of your right to use the Application;
  • immediate, temporary or permanent removal of any User Content;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

These responses detailed above are not limited, and we and such other parties may take any other action we reasonably deem appropriate.

Consequences for inactivity

We may deem you inactive if you have not actively used the Application(s) for 180 days or more. Once you are deemed inactive, any Rewards balance held in your Airtime Account will automatically expire and will not be available for you to redeem. We do not have any liability or responsibility if your Rewards balance expires.

Termination and cancellation

You may terminate your Airtime Account at any time and for any reason by deleting your Airtime Account via the Application or by sending us an email notice with the subject line “Please Cancel my Airtime Rewards Membership” to support@airtimerewards.com and requesting to be removed from the Platform. By cancelling your membership, the Airtime Account registered to you will be terminated and may no longer be accessible, and all Rewards will immediately be expired. Any termination request will be handled within 30 days of receipt of such a request by us. Any suspension, termination or cancellation will not affect your obligations to us under this Agreement and these Terms (including but not limited to ownership and limitation of liability), which are intended to survive such suspension, termination or cancellation.

We may immediately terminate your Airtime Account or suspend your access to the Application and associated Services and remove any material (including any User Content provided by you) from the Services or our servers, in the event that you breach these Terms or for any other improper conduct, at our sole discretion and without prior notice to you. As a result of any such termination, we may disqualify you from future participation in our programs and services (whether at present available or in the future). We also reserve the right to terminate your Airtime Account or suspend your access to the Application and associated Services at any time and for any reason, including but not limited to the need to conduct maintenance or if we discontinue any part of the Services.

Upon termination, all licences and other rights granted to you under these Terms will immediately cease, and all Rewards you have accrued will expire. We will not be liable to you or any other person for termination of your Airtime Account or suspension of your access to the Services, including where Rewards are expired. Upon any termination or suspension, any information (including User Content) that you have submitted to the Services may no longer be accessed by you to the extent permitted by applicable law. Furthermore, we will have no obligation to maintain any information stored in our database related to your Airtime Account or to forward any information to you or any other person unless it is required to be provided in accordance with all and any applicable laws or regulations.

Third Party Services, Websites or Resources

The Application and associated Services may contain content or services provided by third parties and/or links to third party services, websites or resources. We are not responsible or liable for the availability, accuracy, functionality, adherence to third party policies or our policies, or the legality of, and we do not endorse, such websites, services or resources or the content, products, or services on or available from such websites or resources. You are solely responsible for and assume all risk arising from your use of any such websites, services or resources.

Reliance on Information Posted

Commentary and other materials posted on our Application are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Application, or by anyone who may be informed of any of its contents. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other users of our Application.

Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Application and associated Services, you accept that communication will be mainly electronic. We will contact you by email, text message (SMS) or provide you with information by posting notices on our Application. For contractual purposes, you agree to this electronic means of communication.

Our Liability/Disclaimers

We do not provide you with any guarantees that the Application(s) and/or website will be available at any time or that the Services and/or Application(s) will be error-free or that any errors will be corrected. We will not be liable, and you are solely responsible, for any access or usage charges charged by your wireless carrier/Network Provider related to any Device that you use to access or use the Application(s) or Services.

We are not responsible for (i) incorrect or inaccurate transcription of information which is not attributable to us, (ii) problems related to any of the equipment or software associated with the Services or Application or used by you, (iii) human error outside our reasonable control, (iv) any interruption, deletion, omission, degradation, defect, or line failure of any telephone network or electronic transmission, or (v) problems relating to inability to access an Application or the Services unless caused by us.

We disclaim, to the maximum extent permitted by applicable law, all liability for any technical failures or errors of, on, or connected to the Services and/or Application, including but not limited to Push Messages and Notifications sent erroneously due to technical failures or errors. We will use reasonable efforts to correct any such failures within a reasonable period upon discovering them or being informed about them. If you think you have received Push Messages or Notifications in error or experienced other technical failures, please contact us immediately.

Changes to these Terms and other documents

We may need to change these terms to reflect changes in or to our business, changes to our products and services, changes in law or best practice or to deal with additional features which we introduce.

Unless it is an emergency, we will give you at least 14 days’ notice of any change by i) sending you an SMS with details of the change or ii) notifying you of a change when you next start the App. 

If you do not accept the notified changes, you will not be permitted to continue to use the App and the Service.

We may revise these Terms from time to time, but the most current version will always be at https://airtime.app/ie/legal/terms

We may revise our privacy policy from time to time, but the most current version will always be available at https://airtime.app/ie/legal/privacy

Dispute Resolution

If you have a dispute with us relating to this Agreement, the Application and/or associated Services, then, in the first instance, please contact us at support@airtimerewards.com and we will attempt to resolve the dispute informally and within a reasonable timeframe. If you are not happy with how we have handled any complaint, you may contact the alternative dispute resolution provider we use - details will be provided to you as part of our complaint’s procedure.

We are not responsible for events outside our control

If our provision of the Services or support for the App or the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.

Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

This Agreement and these Terms and any dispute or claim arising out of or in connection with this Agreement and these Terms or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Agreement or Terms or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contact, Feedback and Complaints

In all instances, please use the details and contact information available at https://airtime.app/ie/contact

Other and Acceptance

You should save a copy of these Terms for future reference.

You will be deemed to accept these Terms on completion of the creation of an Airtime Account. 

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the Appstore site) meet your requirements.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the Applications(s) and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the Applications(s) and Services:

  • You must stop all activities authorised by these terms, including your use of the Applications(s) and any Services.
  • You must delete or remove the Applications(s) from all devices in your possession and immediately destroy all copies of the Applications(s) which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the Applications(s) from them and cease providing you with access to the Services.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another person or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

Except for the rights granted to Apple and Google as set out above, this agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. We do not need the permission from Apple or Google to amend or change these terms. 

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

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